Once your order has been confirmed, you will receive a confirmation email containing your order number and a summary of your cart.
If you do not receive the email within an hour, please check your spam folder, as it may sometimes end up there.

You can modify or cancel your order within 24 hours of payment.

After this period, it is no longer possible, as it is already being prepared.

You can pay by credit card (Visa, Mastercard, Maestro), PayPal, Apple Pay, American Express.

Promotional codes are accepted.

On average, you will receive your order within 6 to 9 business days. We deliver to France, Belgium, Switzerland, and Luxembourg.

Shipping is free on orders of €50 or more. For orders below this amount, shipping costs €3.95.

In general, preparing your order takes 24 to 48 hours.

We carefully select our carriers, but it can happen that a package is delayed or lost. We know that this is out of your control.

In this case, contact us at support@oomedo.com with your last name, first name, and order number found in your confirmation email.

You have 30 days after receiving your order to make a return.

Returned items must be new, unworn, and in their original packaging.

Processing your return may take about a week.

To make a request, contact us by email at support@oomedo.com. We will respond within 24 hours (please check your spam folder).

It is not possible to combine two returns from separate orders into one, for reasons of logistics and traceability.

Each return request must be made via our returns portal, and each order must be shipped in its own package.

Once our warehouse has received your return and verified that the return conditions have been met, you will receive a confirmation email.

The refund will then be issued within a maximum of 14 business days, depending on the original payment method used for your order.

Payment by credit or debit card: the refund will be issued to the card used at the time of purchase. It will appear in your account within 4 business days after processing.